FAQ- Move-In
Do you offer move-in assistance?
While 490 Palms does not provide physical moving services, our team is here to ensure your move-in experience is seamless and stress-free. We assist with elevator scheduling, provide detailed move-in instructions, and offer on-site support through our dedicated Experience Ambassadors to welcome you on day one.
And for added convenience, we’ve partnered with a local professional moving service, available through the Sentral Life app, to help you coordinate every detail of your move with first-class care.
How do I set up utilities?
You will be automatically set up with Conservice which bills all of your utilities except for electricity. You will receive your first bill statement from Conservice approximately 35- 55 days after your move in date.
Please set up your electricity account with SFPUC using one of the options below and provide your account number to the leasing office prior to your move-in date by emailing it to 490palms-leasing@sentral.com. Kindly note that we are not affiliated with PG&E.
Set up your account:
By Phone: Call (415) 551-4720, Monday through Friday from 8:00 AM to 5:00 PM (excluding City holidays).
In Person: Visit the customer service desk at 525 Golden Gate Avenue, Monday through Friday from 8:30 AM to 4:30 PM (excluding legal holidays).
Online: For more information, visit https://sfpuc.org/programs/clean-energy/hetch-hetchy-power
Important: If your lease start date falls on a weekend (Saturday or Sunday), please complete your account setup by Thursday evening to ensure your electricity service is active without delay.
How are packages handled?
Package acceptance and delivery is available at 490 Avenue of the Palms through the Experience Team. We can accept your packages and notify you when you arrive home.
Can I get groceries delivered?
Yes, groceries and essentials can be delivered to the island through third party providers. Meal prep and fridge stock services are also offered for residents.
What kind of security does 490 Avenue of the Palms provide?
490 Palms features multiple secured access points throughout the building, including controlled-access entry, smart home technology, and on-site Experience Ambassadors available 24/7 to assist residents at any time.
In addition, surveillance cameras are strategically placed in key public areas to enhance safety and provide added peace of mind for our residents.